Frequently Asked Questions
Q: How will my service change as an AtlasVPN premium user?
A: Your service will transition to NordVPN on April 24. You'll be able to use all premium NordVPN features without additional cost until your current subscription expires.
Q: How do I transfer my subscription to NordVPN?
A: The transition will be handled by Atlas VPN by April 24 without you needing to take any action. We will initiate the user migration process using minimal information – your email address and current subscription period. Shortly, you will receive an email from NordVPN with instructions on how to create a password to use the NordVPN services. The migration process is expected to take up to two days for full completion.
Q: Can I start the migration process before April 24?
A: Yes, you can. Simply follow these steps:
- Sign in to your Atlas VPN account at https://account.atlasvpn.com/login.
- Click on "Migrate" in the "Initiate migration to NordVPN" section.
- Expect an email from NordVPN with detailed instructions on how to create a new account password.
Q: What if I want to opt out of using NordVPN’s services?
A: To opt out of using NordVPN’s services, simply contact our support team at [email protected] before April 22, and we will assist you with the process.
Q: How will my service change if I have the Atlas VPN premium service with add-ons?
A: NordVPN will honor your existing subscription, including equivalent add-ons, ensuring a seamless transition.
Q: What if I purchased the Atlas VPN service via an app store?
A: If you've subscribed to Atlas VPN through Google Play or Amazon, your subscription will be managed by the respective store to ensure a smooth transition to NordVPN. If you’ve subscribed through the App Store, you will be refunded for the time remaining on your Premium subscription and your account will be terminated on April 26th.
Q: What if I’ve purchased the subscription using different payment methods?
A: Your subscription made through a website, Google Play or Amazon will be migrated to NordVPN. The subscription period that you’ve purchased through the App Store, will be refunded.
Q: What if I have auto-renewal enabled on my Atlas VPN service?
A: Auto-renewal will be disabled, and NordVPN will provide instructions on setting up a new subscription if you wish to continue after your current period ends.
Q: How are users without auto-renewal on their Atlas VPN service affected?
A: No action is required from you. Your service will transition to NordVPN until the end of your current subscription period.
Q: What happens if my subscription is expiring between March 25 and April 24?
A: If your subscription ends before migration, you won't transition to NordVPN. However, as a former Atlas VPN user, you're eligible for an exclusive price offer from NordVPN. Keep an eye on your email to claim it.
Q: Will all my Atlas VPN features be available on NordVPN?
A: Most Atlas VPN features will be available on NordVPN, with some specific features possibly varying. However, NordVPN offers a comprehensive set of security features likely to meet or exceed your expectations.
Q: Do I need to register for a new NordVPN account?
A: Yes, you will need to activate a new NordVPN account, and instructions will be provided to ensure a smooth setup.
Q: Will NordVPN have access to my AtlasVPN account information?
A: Minimal data necessary to set up your subscription on NordVPN will be transferred securely, including your subscription length and the email address you used to register your account.
Q: What data will be transferred to NordVPN?
A: The data transferred includes your subscription length and the email address you used for your AtlasVPN account registration.
Q: Why can't I purchase a new AtlasVPN subscription?
A: New Atlas VPN subscriptions are no longer available as the service is being sunsetted. Current and potential users are encouraged to explore NordVPN for their cybersecurity needs.
Q: How will the closure of Atlas VPN affect users of the free service?
A: Users of Atlas VPN's free service are invited to try NordVPN’s premium services, with special offers available.
Q: Why was Atlas VPN closed?
A: Atlas VPN was closed due to insurmountable challenges, including rapidly advancing technological demands, a highly competitive market, and the escalating costs of providing top-tier services, making continuation of the service unsustainable in the long term.
Q: What’s next for Atlas VPN users?
A: Atlas VPN is partnering with its sister company NordVPN to ensure our users continue to enjoy secure VPN services. All current Atlas VPN paid subscribers will be transferred to the NordVPN service for the remainder of their subscription period.
Q: If I have additional questions, what do I need to do?
A: For further inquiries or assistance, please reach out to the support team at [email protected] to ensure a smooth transition and receive answers to any questions you may have.
