Can’t make your VPN connect? Here’s what to do

Anton P. | March 12, 2020

You are probably aware of what is a VPN connection, and understand that it is a complex cybersecurity technology. Even though the VPN service is developed to be working without a hitch, there can be times, when you won’t be able to make your VPN connect out of a sudden.

There can be various reasons why a VPN connection cannot be established. Luckily, 90% of connectivity problems you can solve yourself, as these can be caused by other factors rather than a VPN client itself. Today’s article will cover some tips and tricks explaining how to solve connectivity issues with ease.

Top 5 steps to get connected to VPN again

  1. Check your Internet connection.

As obvious as it sounds, it can be a legitimate reason why you cannot make your VPN connect. To simply test your network availability, turn the VPN client off, and try to access any website regularly. If you cannot enter the site without a VPN, try unplugging and plugging back in your router. If that doesn’t help, get in touch with your ISP so they could check on the problem.

  1. Try at least a few different VPN servers.

You should have an option to switch the connection points or choose different countries on your VPN app. If you run into sudden connectivity issues, the server might be temporarily down or overloaded. Try picking up a different server and connect to a VPN again.

  1. Reinstall the VPN software.

VPN client errors can be preventing you from a successful connection. Freshly reinstalling the VPN app can be a viable option to resolve the issue. Make sure to properly remove the client before downloading the newest version. Once done, try to connect through a VPN again.

  1. Check your router settings.

There is a built-in feature, called “VPN Passthrough”, which allows traffic to pass freely to the Internet. Some routers don’t have the feature enabled by default. If the feature disabled, the traffic won’t be able to go through a router, resulting in failed VPN connection attempts. You should access your router settings via the admin panel and check if it’s enabled. Then, launch a VPN and connect to the server again.

  1. Disable your antivirus software.

VPN application has to modify some of the system settings on your device to establish a secure connection. Firewalls scan your data going in, as well as out, of your network activity. Since VPN encrypts your data to a gibberish code, antivirus software can consider it as a threat. Most of the antivirus clients have an option to whitelist certain apps, but if that’s not the case with yours, the only option is to disable the firewall. Once done, try making your VPN connect again.


If accomplishing these steps did not solve the problem, get in touch with your VPN service provider and ask how to connect to VPN. You should mention what kind of procedures you have already tried, so the tech person could suggest some other effective options. Good luck!

Anton P.

Anton P.

Former chef and the head of Atlas VPN blog team. He's an experienced cybersecurity expert with a background of technical content writing.



© 2022 Atlas VPN. All rights reserved.